Grievance Procedures


Students who have a problem or a grievance relating to the operation of the school should use the following procedures to resolve the problem. The steps listed below are to be followed in order and do not take the steps out of sequence. Only use the next step when the issue cannot be resolved at that level.

Step #1 – Speak to the person(s) who are directly involved to resolve the issue

Step #2 – Speak directly to your instructor

Step #3 – Speak to the Academic Director/or Director of Student Services

Step #4 – Speak to the School Director/Owner

Step #5 – Send a written statement to the School Owner explaining the grievance. A written decision will be given within 14 days

STEP #6 (a)   Contact the N.H. State Board of Barbering, Cosmetology, & Esthetics

121 Fruit St.

Concord, N.H. 03301

(603) 271-3608

The Policies for filing a complaint with NH State Board of Barbering, Cosmetology & Esthetics is as follows:

Bar 208.02  Complaints of Licensee Misconduct.


(a)  Notwithstanding Bar 208.01, complaints shall be governed exclusively by this section.

(b)  Complaints alleging misconduct by licensees noting violations of RSA 313-A and or the board           administrative rules shall be in writing and filed at the board’s offices in Concord, New Hampshire.

(c)  A complaint shall contain the following information:

(1)  The name and address of the complainant;

(2)  The name and address of the licensee against whom the complaint is directed;

(3)  Date, time, place and summary of alleged violation(s);

(4)  Name, address of those having knowledge of the alleged violations;

(5)  Specific provision of RSA 313-A and/or the board administrative rules on which the complaint is based; and

(6)  Other data the complainant believes pertinent to the complaint.

(d)  A complaint shall not be accepted that alleges acts of misconduct that occurred more than 6                           years before the filing date unless it also alleges that these acts could not have reasonably been                      discovered during all or some substantial part of the intervening 6-year period.

(e)  A complaint shall be treated as a petition to the board within the meaning of RSA 541-A:14.

(f)  The licensee shall respond in writing to stated misconduct allegations by responding to each                            allegation within 30 days. Failure to respond shall result in an order of default, including                               disciplinary sanctions against the licensee.

Source.  #5308, eff 1-16-92, EXPIRED 1-16-98

New.  #7951-A, eff 9-10-03; ss by #9997-B, eff 9-16-11


If a solution is unattained upon exhausting the school’s grievance procedure as listed in Steps #1-5 above, then the student may contact the Office of Career School Licensing 101 Pleasant St. Concord, NH 03301. Tel. 603-271-6443.

*Policy is hung in buildings & located in school catalog